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Network Support

We take collective measures and use processes to identify, diagnose and resolve problems and issues within a computer network. We use a systematic process to resolve problems and restore normal network operations within your network.

Of all the types of computer problems you can have, network issues are probably the worst. in this day and age computers really can't accomplish a lot offline, so having the internet is crucial, especially from a business perspective, not to mention it's just downright frustrating when you lose internet access. It's even worse when you can’t get online to research a fix for your problem.


When troubleshooting a networking issue, the amount of time that it takes to find and fix a problem directly affects the monetary value that it causes to any system relying on the network. There are 10 commonly used tools that can help ensure that the time that it takes to find and fix a problem is as short as possible.

1. Ping - Allows a user to verify that a particular IP address exists and can accept requests.

2. Tracert/traceroute - A utility that records the route through the Internet between your computer and a specified destination computer.

3. Ipconfig/ifconfig - A command line tool used to control the network connections on Windows machines.

4. Nslookup - A network administration command-line tool for querying the Domain Name System (DNS) to obtain domain name or IP address mapping.

5. Netstat - A command-line network utility that displays network connections for Transmission Control Protocol, routing tables, and a number of network interface and network protocol statistics.

6. PuTTY/Tera Term - A terminal emulator application that can act as a client for the SSH, Telnet, rlogin, and raw TCP computing protocols.

7. Subnet and IP Calculator - A tool used to calculate a logical partition of an IP network into multiple, smaller network segments.

8. - These are websites that test the download and upload speed of your network.

9. Pathping/mtr - A TCP/IP-based utility that provides useful information about network latency and network loss at intermediate hops between a source address and a destination address.

10. Route - This refers to the path a data packet travels on a network which includes every device that handles the packet between its source to its destination, including routers, switches, and firewalls.

Click on the image below for more information about Network troubleshooting tools
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