Exceptional Support
IT Support Customized to your Needs
We work with different types of Small Businesses and Residential Customers who have exclusive or individual needs across a variety of budgets. We approach every issue one business or customer at a time and assess their overall situation to help them get the best value and support that will specifically cater to their needs.
Personal User Support
We provide, friendly technical support to Small Businesses, Home and Home Office users. Unlike repair shops, we have a strong emphasis on explanation, friendly communication, and being personable to make you feel right at home. All of our support is conducted online or over the phone while using a remote service to log into your computer so we can personally tackle the problem quickly and efficiently.
Help-desk & Support
Our technicians can assist you via Live Chat, Email, Phone, or Remote Session. You can access our technical support here through our website by choosing the Live Chat icon on the bottom right of the screen. You can also access us via email by clicking on the Open a Trouble Ticket link at the bottom of the page. We also offer phone support for more in-depth issues or for people who prefer that to chat or email. That number can be found at the bottom of every page in the Contact Us section.
Consulting
We maintain detailed documentation and analysis of your support issues through live chat and email records as well as a ticketing system for support calls. We keep you informed of on-going issues until they are resolved and check up on you from time to time to make sure your system is still running and performing without any errors.
Maintenance
We will conduct all Windows or Mac OS updates, Software and Driver updates and installation, Antivirus setup and scans, Printer setup and support, Network Solutions, and Hardware troubleshooting. You can rest assured that your systems will be healthy once we have resolved your technical issues. Please contact us today for a free consultation.